Mercy RN – Exceptional Care, Extraordinary Nurses
Outstanding, quality, nursing care has been a hallmark of Mercy Nursing since the Sisters of Mercy came to Baltimore in 1874. Steeped in the rich tradition of the Sisters of Mercy who first provided nursing care in the humble dispensary at the corner of Calvert and Saratoga Streets and then furthered recognized through the legacy graduates from the Mercy Hospital School of Nursing, today’s Mercy nurses are dedicated to continuing Mercy’s reputation of nursing excellence, compassionate quality care and treating patients like family.
Mercy Nursing Recognized with National Awards
Mercy nurses are proud to be nationally recognized for their top rated nursing quality and excellence. Magnet Designation is a national standard for nursing excellence awarded by the American Nurses Credentialing Center and one of the most prestigious nursing awards in the United States.
Mercy’s nursing program initially received Magnet Designation in 2011. In 2021 Mercy was placed among an exclusive group of hospitals nationwide to earn its third Magnet Designation, a true testament to the exceptional level of care provided by the Mercy nursing team.
Additional Nursing Awards and Acccreditations:
- American Association of Critical Care Beacon Award for (Nursing) Excellence — The American Association of Critical Care Nurses has designated Mercy Medical Center as a Gold Level hospital for the Beacon Award of Excellence. Recipients of the Gold Beacon Award demonstrate excellence in sustained unit performance and patients outcomes.
- Forum for Shared Governance Accreditation — This accreditation recognizes Mercy’s commitment to nurse involvement in making decisions that impact clinical practice, quality improvement and professional development. Increased engagement through shared governance contributes to greater job satisfaction, outstanding patient experience and excellent clinical care.
- Best Hospital in Maryland for Nurses — Mercy Medical Center has been named the #1 Best Hospital in Maryland for Nurses by Nurse.org, a nursing career website. The organization analyzed surveys from nurses in hospitals across Maryland to determine the results.
- 30 Most Nurse-Friendly Hospitals — Mercy Medical Center has been recognized as one of the Top Nurse-Friendly Hospitals in the nation by TopRNtoBSN.com, citing Nursing Excellence awards, an atmosphere of teamwork and mentoring and an attractive benefits package.
Learn more about Mercy's current nursing job opportunities!
The Daisy Award
Mercy participates with the Daisy program, a national foundation established to recognize outstanding nurses for their dedication and compassion. To nominate a Mercy nurse, use our online form.
Caring for Patients from Baltimore and the Mid-Atlantic Region
An integral part of a patient’s healing process is the care received from our Mercy nurses at the bedside in our all private inpatient rooms, in Recovery following a surgical procedure in other patient care areas and in the Emergency Department. Caring for our patients as if they are members of our family is a priority for our Mercy RNs. Patients have commented on our nurses’ abilities to help them feel comfortable and secure while recovering in The Mary Catherine Bunting Center at Mercy. Our patients who are having same day or outpatient procedures at Mercy rely on the hands-on relationship their nurses provide to help prepare them for surgery and to assist them when it is time to go home.
Our nurses are known for their patience, clinical knowledge and ability to offer patients the extra care and reassurance needed in their most vulnerable moments. Their words of encouragement and hope to patients and their families extend from our nurses’ commitment to their healing touch. Our nurses offer support to patients and their families, knowing that treating the whole person – mind, body and spirit – often leads to a healthy and faster recovery.
Coordinated Approach to Patient Care
Mercy RNs have played an integral role in coordinating the many services patients may need during their stay at Mercy. From having patients transported to and from diagnostic services such as radiology and physical therapy to integrating dietary and environmental services into the patient’s care schedule, our nurses are committed to providing a positive and satisfying experience for patients while they are being treated at our hospital. Our nurses’ advocacy for the dignity and compassionate care for all patients has been instrumental in adding personal touches, such as being greeted by name or having help choosing meals, to all aspects of patient care.
Committed to Professional Development to Better Serve Our Patients
Mercy RNs are committed to staying at the forefront of nursing excellence to provide the best care possible for our patients. Our nurses turn to programs such as the Clinical Advancement Program and OR Nurse Residency Program at Mercy to enhance their clinical nursing practice skills. Mercy is proud to have nearly 250 nurses nationally certified in specialty care areas such as critical care, oncology, orthopedics, OR and inpatient obstetrics. These certifications provide our nurses the advanced knowledge and skills needed to best care directly for patients coming to Mercy for specific specialty treatments.
Many of our Registered Nurses continue their education to receive advanced nursing degrees such as Bachelors of Science in Nursing, Masters of Science in Nursing and Masters of Science in Nursing Education.
Advancing Nursing Education and Research
Mercy RNs are committed to raising the standards in nursing practices. Taking initiatives to better patient care and implementing processes to improve patient outcomes have provided our nurses the opportunities to share their knowledge in the professional community. Our Mercy nurses have educated other nurses in best practices for patient care during national and international conferences as well as in articles in professional journals. Mercy nurses also are dedicated to mentoring the nurses of tomorrow. High school students interested in a nursing career often work with our Mercy RNs to learn firsthand the caring spirit and clinical excellence our nurses practice daily.
Mercy Nurses Active in the Baltimore Community and Across the Globe
The Mercy RN hallmarks of compassion, caring and concern for those most in need overflow beyond the walls of Mercy Medical Center. Each nursing unit is committed to participating in at least one community outreach initiative yearly. In addition, our nurses organize a food drive each spring during Nurses Week to benefit the Maryland Food Bank. Mercy RNs also volunteer at various organizations throughout Baltimore – ranging from Healthcare for the Homeless and non-profit emergency needs to dog rescue and stream clean-up.
What makes Mercy RNs even more special is that their service goes beyond the walls of Mercy and past the Baltimore community. Our Mercy nurses have participated in Medical Mission trips to Peru, Colombia, South America and Ethiopia. And since there is such an interest in these mission trips, Mercy has developed a Medical Mission Scholarship Fund to provide financial assistance for participation in eligible medical missions.
Mercy Nursing Leadership
Under the leadership of Susan Finlayson, DNP, RN, Mercy nursing continues its rich heritage of patient-focused care. Susan has dedicated her career to advancing nursing excellence and transforming nursing care.
Susan D. Finlayson, DNP, RN
Susan Finlayson, DNP, RN, is Senior Vice President of Operations for Mercy Medical Center. Susan joined Mercy in 2002 as Senior Vice President of Patient Care Services and Chief Nursing Officer. Her extensive healthcare experience as a nurse, nurse leader and healthcare consultant gives her the skill and ability required to balance patient needs and financial responsibilities. Susan is a recognized expert in nursing strategic planning and CNO competencies.