Mercy Bunting Center

Frequently Asked Questions - Family Childbirth & Children’s Center

Important FAQs for Parents Expecting Now

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Family Childbirth FAQs
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What is The Family Childbirth and Children's Center at Mercy?

Mercy Medical Center’s Family Childbirth and Children’s Center is a beautiful, family-centered facility for expectant mothers, newborn babies, pediatric patients, families, and visitors. The Family Childbirth and Children’s Center is located in Mercy’s Mary Catherine Bunting Center (Mercy's Main Hospital).

How do I get to The Family Childbirth and Children's Center?

The Family Childbirth and Children's Center, in The Bunting Center, can be easily accessed from all major interstates and roads leading to Downtown Baltimore. See maps, directions and parking information for The Bunting Center.

Where should expectant mothers check in for delivery?

Expectant mothers should check in at the reception area in Labor & Delivery on the 8th Floor of The Bunting Center

Getting to The Bunting Center at Mercy
Patients can be dropped off at the Main Entrance at 345 St. Paul Place. Patients and visitors can park in The Bunting Garage 24 hours a day, 7 days a week. From Level 4 of the garage, the hospital is accessible through an all-weather bridge. 

In an emergency patients should go directly to Mercy’s Emergency Department, located on the 1st Floor of McAuley Plaza, adjacent to The Bunting Center. The Emergency Department can be accessed from Pleasant Street or Calvert Street.

How many visitors are allowed in the inpatient rooms and what are visiting hours?

  • Mother-Baby
    Visiting Hours: 8:00 a.m. – 8:30 p.m., 7 days a week. Up to 5 visitors per patient.
  • The Ronald Gutberlet, M.D., Pediatrics Department
    Visiting Hours: 8:00 a.m. – 8:30 p.m., 7 days a week.
  • Labor and Delivery
    Visiting Hours: 24 hours a day, 7 days a week. Up to 5 visitors per patient.
  • NICU
    Visiting Hours: 24 hours a day, 7 days a week. Up to 5 visitors per patient (3 at bedside and 2 in waiting area).

Does Mercy provide care for high risk pregnancies?

Yes. Mercy has a Center for Advanced Fetal Care that is affiliated with University of Maryland Medical System. For more information, please call 410-332-9192.

What is available at Mercy Medical Center if my baby is born needing special care?

Mercy has a Level III-B Neonatal Intensive Care Uniter (NICU) that offers a team of specialists, state-of-the-art technology and all-private rooms.

What are important phone numbers for The Family Childbirth & Children’s Center?

  • Admission/Registration Office – 410-332-9546
  • Center for Advanced Fetal Care – 410-332-9192
  • Childbirth Education and Tours – 410-332-9604
  • Labor and Delivery – 410-332-9325
  • Mother-Baby – 410-332-9559
  • Newborn Nursery – 410-332-9565
  • NICU – 410-332-9568
  • Pediatrics Department – 410-332-9594

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Mercy FAQs
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How do I get to the Mercy Medical Center campus in Baltimore?

Mercy Medical Center’s Downtown campus is comprised of three main buildings. Driving directions and parking information are available online:

The Main Hospital (The Bunting Center) is located at 345 St. Paul Place in Baltimore, Maryland.

McAuley Plaza (the former hospital) is located at 301 St. Paul Place in Baltimore.

The Weinberg Center at Mercy is located at 227 St. Paul Place in Baltimore.

What are the parking rates?

Mercy offers three convenient parking garages, interconnected to the Hospital and its main buildings.

Self-park fees at Mercy’s garages for validated patient and visitor tickets:

  • First 30 minutes: Free
  • 30 minutes - 1½ hours: $ 5.00
  • 1½ - 5 hours: $ 7.00
  • 5-24 hours: $11.00

Valet parking is available for $10 at the main entrance of:

  • The Bunting Center (Main Hospital), located at 345 St. Paul Place
  • McAuley Plaza, located at 301 St. Paul Place
  • The Weinberg Center, located at 227 St. Paul Place
How do I locate information about a Mercy doctor or a doctor who specializes in my condition?

For information on physicians affiliated with Mercy, including specialty, office location and phone number, see Mercy’s Find a Doctor pages

How do I get to the Emergency Department at Mercy Medical Center?

See information on the Emergency Department for directions, parking and additional information.

I am scheduled to have surgery at Mercy Medical Center. What do I need to know in order to prepare?

Surgical patients should bring identification and their insurance card. Valuables should be left at home. Information specific to your surgery should be sent to you by your doctor’s office. If you have questions, you should contact your doctor’s office directly.

Can I access my health information online?

Yes - Mercy provides MyChart for outpatient and inpatient health information.

MyChart offers patients online access to your health care records and gives you the ability to manage your appointments, medications and more. 

If you are a current patient and would like to sign up for MyChart, you may:

  • Use the activation code on your visit summary from your doctor’s office or hospital visit
  • Request an activation code from your doctor’s office during a visit
  • Use the Sign Up Online option if you do not have an activation code

Once you have set up your account, you will have access to your safe and secure electronic medical record and the ability to manage your health information online – this includes reviewing test results, requesting prescription refills, tracking your medication and managing your appointments. 

If you need assistance with MyChart Mercy, please call 410-332-9690.

Can I pay my bill online?

Yes, most Mercy bills can be paid online using MyChart Mercy.

I have some questions about my medical bill. Where can I get more information?

For information including types of bills you may receive, payment options and general information regarding your medical bill, please call 833-307-9138 or 410-332-7555.

Where can I find a list of charges for procedures at Mercy?

Mercy Health Services provides a list of average charges for common procedures. Actual costs will vary for each patient case. See more information about pricing here.

Can I get my prescription filled at Mercy?

Outpatient pharmacy prescriptions can be filled at Walgreens Pharmacy, inside the Lobby of McAuley Plaza. It is open Monday-Saturday. You can reach Walgreens Pharmacy at Mercy by calling 410-625-2618 or you can have your prescription faxed to 410-625-6213.

What are visiting hours?

General visiting hours are between 11:00 am and 8:30 pm, however, hours vary by floor so please check with the nursing staff or our information desk staff at 410-332-9555. Generally children must be at least 12 years old to visit patients on the floors.

How can I get in touch with a patient?

To obtain information on a patient’s room location or to be transferred by phone to their room, call 410-332-9555.

Are there places to eat on the Mercy campus?

Eateries at Mercy

Corcoran Café in The Bunting Center, Main Lobby
Open 7 days a week, 6:30 am – 8:00 pm; 12:00 am – 2:00 am
Serving brick oven pizzas, calzones, strombolis, deli sandwiches and subs, soups, salads and more.

The Bistro in McAuley Tower, 6th Floor
Open Monday – Friday, 6:30 am – 3:00 pm
Serving entrees and sides, burgers, chicken, hot subs and fries as well as soups, salads, wraps, paninis and sushi.

The Coffee Kiosk in McAuley Plaza, Main Lobby
Open Monday – Friday, 7:00 am – 2:00 pm
Serving gourmet coffee, sandwiches, fruit cups, cold beverages, yogurts, desserts and snacks.

Baggot Street Cafe in The Weinberg Center, Main Lobby
Open Monday – Friday, 6:30 am - 2:00 pm
Serving Starbucks Coffee, sandwiches, salads, cold beverages, yogurts, desserts, soups and snacks.

Mercy is also neighbor to 5-star restaurants, quaint cafés, coffee shops and bistros offering a wide selection of dishes including local seafood specialties, international cuisine and traditional American favorites. Many of these restaurants are within a 10-minute walk from the hospital. 

Is Mercy a smoke free campus?

In an effort to create a healthier environment for our patients, staff and visitors, Mercy’s downtown campus is a smoke free campus effective May 1, 2014. 

The non-smoking policy includes cigarettes, cigars, pipes, and electronic nicotine delivery devices/e-cigarettes. 

The Mercy downtown campus includes:

  • All private offices
  • All public or private restrooms
  • All entrances into the Medical Center including Weinberg, McAuley and Bunting Center circles
  • The Bunting Center grassy knoll (North of the Bunting Center main entrance)
  • The Emergency Department deck
  • All Mercy parking garages and parking lots
Does Mercy offer financial assistance to patients?

Mercy offers patients financial assistance for those who are uninsured and ineligible for federal medical assistance. Payment plans are available and/or a patient can be put on a sliding scale which would allow a percentage of assistance depending on their eligibility under current guidelines. More information on Mercy's Financial Assistance Policy

How do I obtain a copy of my medical records or birth certificate?

Medical records are managed by Mercy's Health Information Services Department. To obtain a copy of your medical records please send the below documentation to 410-332-0336 via fax, or mail the documents to: Mercy Medical Center Health Information Services, Ground Floor POB, 301 St. Paul Place, Baltimore, MD 21202.

  • Completed and signed authorization form (no electronic signatures)
  • Copy of a valid government-issued photo identification card
  • If applicable:
    • Copy of legal appointment as a personal representative
    • Copy of Letter of Administration from The Office of the Register of Wills and copy of death certificate

If you have any questions or need additional information, please call Mercy's Health Information Services Department at 410-332-9489. Requests are typically processed within twenty business days from the date of receipt. Fees apply.

For a copy of a birth, death or fetal death certificate, please contact the Maryland Department of Health and Mental Hygiene, Division of Vital Records, online or at 410-764-3038.


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